Support

Pakka — packing lists for every trip

Email us — we answer every message

Getting started

How does Pakka build my list?

You pick a trip type, add the people coming along, and set the dates. Pakka then builds a list sized to exactly that group — adults, children and babies each get their own items, and quantities scale with how long you are away.

Why does it ask for age and gender?

So the list is right. A toddler needs different things than a teenager, and some trip types — Umrah and Hajj in particular — have items that differ between men and women. What you enter stays on your device and in your own private iCloud — we never see it.

Can I add my own items?

Yes. Anything you add is saved with the trip, and you can tick items off as you pack.

Reminders

I am not getting reminders.

Reminders need notification permission. Open iOS Settings → Notifications → Pakka and make sure they are allowed. Reminders are scheduled on your device only — nothing is sent to a server.

Purchases

What is free, and what costs money?

The general trip list is free to use, in full, so you can see how the app works before paying. Unlocking everything else is a single one-time purchase — no subscription.

I bought Pakka but it is locked again.

This normally happens after reinstalling or switching to a new phone. Open the app’s settings and tap Restore purchases, signed in with the same Apple Account you bought it with. If it still does not unlock, email us and we will sort it out.

How do I get a refund?

Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com and sign in with your Apple Account.

Your data

Where are my lists stored?

On your device — and, if you are signed in to iCloud, in your own private iCloud database so they survive a new phone. Pakka has no account and no servers of its own, and we cannot read your iCloud data. See our privacy policy.

My lists did not follow me to my new phone.

Sign in to iCloud with the same Apple Account on both phones, and make sure iCloud Drive is on in iOS Settings. Syncing happens in the background and can take a few minutes.

Does Pakka work without internet?

Yes — completely. Everything works offline, which is the point: you can use it in a summer house with no signal, on a plane, or in a crowd in Makkah.

Still stuck?

Write to support@getpakka.app. Tell us what happened and which iPhone you use — it helps us answer faster. We read everything.

På dansk. Skriv endelig på dansk — vi svarer på dansk. Kort: listen bygges efter hvem der er med og hvor længe · påmindelser kræver at notifikationer er slået til i iOS-indstillinger · køb er engangskøb, og “Gendan køb” henter det på en ny telefon · refundering sker via Apple på reportaproblem.apple.com · dine data ligger på din egen enhed og i dit eget private iCloud — aldrig hos os. Spørgsmål: support@getpakka.app.